FAQ.

How much is shipping?

Free to the US, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia and Switzerland. UK and EU: US$4.99, or US$9.99 on orders of US$45 or more. Norway, Taiwan, Bahrain, the UAE and Pakistan: US$4.99. Shown at checkout before you pay.

How long does delivery take?

Orders leave in 1–3 working days and typically arrive 7–12 days after dispatch (Japan, Switzerland, Norway, the UAE, Luxembourg, Austria, Spain, the Czech Republic, Slovakia, Hungary, Slovenia, Estonia, Latvia and Lithuania: 8–16 days; Pakistan, Finland, Malta and Taiwan: 10–21 days). Estimates, not guarantees.

Do you ship to my country?

We ship to 35 countries, all listed on Shipping & delivery. If yours isn’t selectable at checkout, we can’t ship there yet. Hong Kong and Taiwan: camera only, no memory card.

Will I pay customs or import charges?

UK and EU: prices include VAT and import VAT is prepaid, so you normally have nothing to pay on delivery. Elsewhere, import duty, tax or a carrier fee may be due on delivery unless checkout shows it as collected. Details by country.

What is Priority handling?

Priority handling is an optional US$4.99 extra shown in the cart. In some countries it is already selected; you can untick it before you pay. It adds same-working-day order placement, 30 days to return instead of 14, and email replies within 12 hours on working days. It does not change delivery time after dispatch. We refund the US$4.99 if we miss the same-day placement or the 12-hour reply, and with any full refund or cancellation.

How do I return something?

Email support@xovist.com with your order number within 14 days of delivery (30 with Priority handling). We reply with the return address; please don’t post anything before you have it.

Who pays the return postage?

Changed your mind: you do, with no restocking fee. Faulty or wrong item: we do. Damaged on arrival: send a photo; nothing needs to come back.

When do I get my money back?

Within 2 working days of the return reaching us, to your original payment method. Your bank may take 5 to 10 working days to show it. UK and EU cancellations: see below.

I live in the UK or the EU. What are my rights?

You can cancel within 14 days of delivery without giving a reason, with our withdrawal form or by email. If your order comes in more than one parcel, the 14 days count from the last one. You pay the return postage.

EU: we refund the price and the standard shipping you paid within 14 days of your cancellation message, but we may wait until we get the item back or you send proof that you posted it, whichever comes first. UK: we refund within 14 days of getting the item back or proof that you posted it, whichever comes first.

Your statutory rights are not affected: the 2-year legal guarantee in the EU, and the Consumer Rights Act in the UK.

How do I pay?

Card, Apple Pay or Google Pay. Place your order, then tap Pay to finish on our secure payment page (checkout.xovist.com), run by Whop. Your statement shows WHOP*XOVIST.

Is my payment secure?

Yes. Whop is certified to the PCI DSS standard, and we never see or store your full card number.

Which currency am I charged in?

US dollars (USD). Your bank may add its own conversion fee.

How do I track my order?

Use the link in your shipping email, or paste the number on Track your order.

Can I change or cancel my order?

Yes, until it is dispatched (usually 1–3 working days). Email us as soon as you can.

I didn’t get a confirmation email.

Check your spam folder, then email us and we’ll resend it.

Is a memory card included?

No. The Retro84 records to a microSD card, which you can add on the product page.

How do I get the photos off it?

Plug it into a computer with the included USB-C cable, or use any card reader. Ordinary JPG and MP4 files: no app, no account.

Is there a warranty?

Faulty within 14 days of delivery: replaced or refunded at our cost. After that, email us anyway. Your consumer rights where you live always apply.

FOOTXO LLC, a Wyoming company, trading as XOVIST and run from Lahore, Pakistan. Email support@xovist.com; we reply within 24 hours, Monday to Friday (GMT+5). Legal notice.