Shipping & Delivery

Free worldwide shipping on every order, dispatched within 48 hours, typically arriving 7–12 days later. The detail is below, including the parts most shops leave out.

Import duty is not included. Parcels ship from outside your country, so duty, VAT or a handling fee may apply where you live. Those charges are set by your government and collected by the carrier — we have no way to pay or waive them.

Cost

  • Free worldwide shipping. No minimum order.
  • There is no express option. One shipping method, one price, and the price is nothing.

Dispatch

  • Orders leave the warehouse within 48 hours.
  • Orders placed at a weekend are picked on the next working day, so they sit at the front of the queue rather than moving through it.
  • If your order contains more than one item, they normally travel together in one parcel.

Delivery estimate

  • Delivery typically takes 7–12 days from dispatch.
  • That is a typical range, not a guarantee. Customs checks, public holidays and remote addresses can push it out.
  • If you need something for a specific date, order with room to spare. We cannot promise a delivery day.

Tracking

  • A tracking link is emailed when your parcel ships.
  • Tracking often shows nothing for the first few days while the parcel moves through the first leg. That is normal and does not mean it is lost.
  • If the email has not arrived, check your spam folder first, then email us and we will resend it.

Where we ship

  • We ship worldwide. If checkout accepts your address, we can deliver to it.
  • If your country is not selectable at checkout, we cannot currently ship there. Email us and we will tell you plainly whether it is fixable.
  • Where an item is sold with a regional option, choose the one that matches your country before you add it to the cart. We cannot change it after dispatch.

Customs and import duties

  • Where these charges apply, they are the buyer’s responsibility. We cannot calculate them for you, and we are not told what you were charged.
  • The free shipping price covers delivery only. Rates and thresholds vary by country, so check yours if the amount matters to you.
  • If a parcel is refused at customs and returned to us, we refund the item, not the return cost.

If it is late

  • Wait until day 12 before worrying. Most late parcels are slow, not missing.
  • After that, email us with your order number. We will chase the carrier and tell you what they say, including when the answer is unhelpful.
  • If a parcel is confirmed lost in transit, we send a replacement or refund you. Your choice.

If it arrives damaged

  • Send a photo. We replace it, and there is no need to post the damaged one back.

Address changes

  • Check the address at checkout. It is the one we print.
  • If you spot a mistake, email us straight away with your order number and the correct address. Before dispatch we can usually fix it.
  • Once a parcel has shipped we cannot change the address or redirect it. Some carriers let you redirect using the tracking link — that is between you and them.
  • If an incorrect address causes a parcel to come back to us, we refund the item or resend it. A resend to a corrected address is at our cost the first time.

Returns

  • You have 14 days from delivery to return an item for a refund or replacement. No restocking fee.
  • Full detail is on the returns page.

Getting in touch

  • Support is by email only. There is no phone line and no shop to visit.
  • Replies within 24 hours on working days.
  • Include your order number. It makes the first reply useful instead of a request for your order number.