Returns

Returns & refunds.

14 days from delivery to change your mind. 30 days with Priority handling.

How to return

  1. Email us within 14 dayssupport@xovist.com with your order number. Add a photo if it arrived damaged, faulty or wrong.
  2. Get the return addressWe reply within 24 hours, Monday to Friday. Don't post anything to the address on your parcel.
  3. Post it within 14 days of our emailTracked, with everything that came in the box.
  4. Refund within 2 working daysOf it reaching us, to your original payment method. Your bank may take 5–10 working days to show it.
Start a return

Who pays

  • Changed your mindYou pay postageNo restocking fee
  • Faulty or wrong itemWe pay
  • Damaged on arrivalSend a photoNothing goes back
  • Lost in transitReplaced or refunded
UK and EU

Cancel within 14 days of delivery, no reason needed. If your order comes in more than one parcel, the 14 days count from the last one.

EU refund
Within 14 days of your cancellation message, but we may wait until we get the item back or you send proof that you posted it, whichever comes first.
UK refund
Within 14 days of getting the item back or proof of posting, whichever comes first.

Withdraw from contract here →

Full refund policy →