Shipping policy

Every order ships tracked from our suppliers' warehouses in China. Seller: FOOTXO LLC, trading as XOVIST.

Where we ship and what it costs

  • Free, no minimum order: United States (the 50 states and Washington, D.C.; not US territories or APO/FPO addresses), Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Switzerland.
  • US$4.99 per order, or US$9.99 on orders of US$45 or more: United Kingdom (including Northern Ireland), Ireland, Germany, France, the Netherlands, Belgium, Luxembourg, Austria, Italy, Spain, Portugal, Poland, Denmark, Sweden, the Czech Republic, Slovakia, Hungary, Slovenia, Estonia, Latvia, Lithuania, Finland, Malta.
  • US$4.99 per order: Norway, Taiwan, Bahrain, the United Arab Emirates, Pakistan.

We do not ship anywhere else (in the EU, not to Croatia, Romania, Bulgaria, Greece or Cyprus). The shipping charge is shown at checkout before you pay. There is one tracked method and no express option.

Hong Kong and Taiwan: camera only, the memory card can't be sent there. UK and EU orders get a 64GB card at the same price.

Dispatch and delivery time

Orders leave within 1–3 working days (Monday to Friday). Delivery after dispatch typically takes:

  • Japan, Switzerland, Norway, the United Arab Emirates, Luxembourg, Austria, Spain, the Czech Republic, Slovakia, Hungary, Slovenia, Estonia, Latvia, Lithuania: 8–16 days.
  • Pakistan, Finland, Malta, Taiwan: 10–21 days.
  • All other countries above: 7–12 days.

These are estimates, not guarantees. Customs, public holidays and remote addresses can add time. If we can't dispatch your order in time, we email you a new date and you may cancel for a full refund.

Tracking

We email a tracking link when your order ships. Items in one order can travel in separate parcels (for example the camera and the memory card), each with its own number. Tracking may show little for the first few days; that is normal.

Priority handling

Priority handling is an optional US$4.99 extra shown in the cart. It starts unticked; tick it before you pay if you want it. It adds same-working-day order placement with our supplier, 30 days to return instead of 14, and email replies within 12 hours on working days. It does not change delivery time after dispatch. We refund the US$4.99 if we miss the same-day placement or the 12-hour reply, and with any full refund or cancellation.

Customs, duties and taxes

Parcels ship from China, so import duty, sales tax or GST, or a carrier handling fee may apply in your country. Unless checkout shows these charges as collected, they are the buyer's responsibility, and the carrier may collect them on delivery. If you refuse a parcel at customs and it comes back to us, we refund the item price but not the shipping costs.

  • Canada: GST/HST and a carrier handling fee may be collected on delivery.
  • Switzerland: Swiss import VAT or a handling fee may apply.
  • Norway: Norwegian VAT is normally prepaid before the parcel ships (VOEC). If it is not, VAT and a handling fee may be collected on delivery.
  • Pakistan: import duty and sales tax are usually collected on delivery.
  • South Korea: please enter your personal customs clearance code (PCCC) and a mobile number at checkout. Korean customs can't release a parcel without them.
  • UK and EU: prices include VAT and import VAT is prepaid, so you normally have nothing to pay on delivery.
  • Taiwan: customs asks you to confirm the parcel in the EZ WAY app (real-name authentication) before release. Use the same name and mobile number as your EZ WAY account.

Late or lost parcels

Not arrived 12 days after dispatch (16 days for the 8–16-day countries, 21 days for the 10–21-day countries)? Email us your order number. If the carrier confirms the parcel is lost, we send a replacement or a full refund, your choice.

Address

Please check your address at checkout. We can correct it before dispatch, but we can't redirect a parcel once it has shipped. If a parcel comes back to us because of a wrong address, we refund the item or resend it; the first resend to a corrected address is free.

Restrictions

The camera has a built-in rechargeable battery and travels under the carriers' rules for battery-powered goods. We do not ship to sanctioned countries or regions, including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk and Luhansk regions.

Contact

FOOTXO LLC, trading as XOVIST, run from Lahore, Pakistan. Email support@xovist.com; we reply within 24 hours, Monday to Friday. Returns: see our Refund Policy.